A deposit that has not credited
Refresh the cashier first: a bank transfer takes one to two working days. If money has left your account without appearing after fifteen minutes on any other channel, chat can trace it with the bank reference.
Trixino Casino support
Live chat open at all hours, email help for document cases and responsible gambling tools you can set yourself: here is how to get help at Trixino Casino.
- Chat 24/7
- Replies in 3 minutes
- English speaking team
- Self service limits
Contact channels
Only two ways in, which saves hunting for the right department: chat for anything immediate, email for anything that needs a file attached.
Live chat
- Open 24 hours a day, seven days a week
- Replies in under three minutes during busy hours
- Reached from the icon at the bottom of every page
- Best for a stuck deposit, a bonus question or a login problem
Email support
- Built for cases where documents have to be sent over
- Replies within a few hours on weekdays
- A written trail that helps on longer exchanges
- Best for identity verification or a formal complaint
The most common queries
Before opening chat, these four situations cover the bulk of the messages the team receives. An answer is often one minute away.
A withdrawal still pending
The request goes through an internal review of a few hours first. The countdown on the quoted time starts after that stage, not when you submit the request.
A bonus that has not appeared
The offer is selected in the cashier before you confirm the deposit, never afterwards. If the box was left unticked, the deposit stays neutral and the offer can be moved to your next one.
A document that was rejected
The reason appears in the notification: a cropped corner, glare on the page, a statement that is too old. Retaking the photo flat and without flash clears almost every rejection.
Gambling responsibly
Gambling should stay a pastime, never a source of income and never a way to win back a loss. Four tools sit in your account area and can be set without going through support.
- The deposit limitPer day, per week or per month. A reduction applies immediately, an increase only after a cooling off period.
- The stake limitIt caps the amount committed on each round, which keeps sessions from drifting once tiredness sets in.
- The time outFrom 24 hours to 6 months. The account is parked, the balance stays intact and remains withdrawable.
- Self exclusionFirmer than a time out, it cannot be lifted before it ends and also switches off marketing messages.
If gambling stops being fun, BeGambleAware and GamCare run a free, confidential helpline on 0808 8020 133, open every day. Both also offer a self assessment questionnaire, live chat and a directory of local counselling services, and GAMSTOP lets you block yourself from every licensed British site in one step.
Frequently asked questions about support
Does chat really answer in English?
Yes, an English speaking team staffs chat continuously. Technical exchanges that need an internal department to weigh in may move to email, with a reply within a few hours.
What is the average first response time?
Under three minutes on chat during busy hours, a little longer overnight. By email, allow a few hours on weekdays and up to a day at the weekend.
How do I report a problem with a round?
Note the time, the name of the game and ideally take a screenshot, then open chat. The round history is kept by the supplier, which makes it possible to retrace the session exactly.
How do I close my account temporarily?
A time out can be set from your account area, from 24 hours to 6 months. Self exclusion, by contrast, is fixed for the period you choose and cannot be lifted early.
What if the confirmation email never arrived?
Check your spam folder, then ask for a new one from the login page. If nothing comes through, chat can correct a mistyped address once your identity has been confirmed.
A question before you start?
Live chat in English is reachable at any hour, before and after you open an account.
Create my account